We quality check each item before it leaves our hands, but sometimes we might miss something, we are human too.
Please contact us through email at darquepath@outlook.com for any concerns.
If we don't reply to you within 48 hours please reach out to us via one of our social media. Sometimes emails get lost and reaching out to us through another means makes sure we can help you ASAP.
Each product is hand-made and custom poured and therefore some minor errors can occur. While we try to minimize this as much as possible; this may include slight color differences or colour placements (as silicone can be unpredictable and tends to flow where it wants to) or small surface imperfections from the molding process which would not cause any issues for body safety.
A refund may be offered if there is a catastrophic error with your toy that makes it not body-safe. We may also offer a repour if you would prefer this.
WE DO NOT refund or provide discounts if you have ordered the wrong size, density or shape. We do not have control over what you order and therefore can not take responsibility.
For both a repour and a refund we ask that you "return to sender" the original item, in its original packaging. This will not cost you anything, you would simply need to return it to your local post office. The item must return to us in its original packaging, with all box contents, and still sealed within the plastic bag.
Upon receipt of the parcel back to us unopened, we will provide you with a full refund including your shipping fee. These items WILL NOT be resold. ***They will become display items for future Expos / Markets ***
We understand that sometimes you might not notice the flaw until you have opened the bag and are washing your item. We ask in this case that you email us straight away with photos showing the concern. We also ask that you destroy the item so that we can be sure it remains out of circulation and is not a risk to anyone in the future.
If your parcel has been damaged in transit ( for example a candle jar has broken ) -
We will require you to take the parcel to your nearest post office to lodge a claim with the postal service. As we pay postal insurance on each parcel to ensure that both us and you are covered should there be any damage in transit. Part of this process is the have the parcel taken to a local post office and the claim initiated by the receiver.
We may offer a replacement, refund, or discount on a future purchase in this case.
Any refunds will be issued via the original payment method.
